In a 4hr time frame they never followed up. That night I was left stranded right off the Olive Exit on the 99 a very dangerous area for a young female to be alone at 11pm. I missed a full day of work and school to resolve this just to be told it's my fault. They claim it was just a coincidence that may relate to the code the car read on Sunday Which they also failed to communicate with me. Do not trust Sears. They will not take responsibility for their mistakes and do not care about their loyal customers.
I had marked the oil filter and the oil cap before taking it to Sears for oil change but forgot to check it right away till 12 days later and the markings were still there. My son had a slow leak on one of his tires - after a couple of weeks of him putting air in the tires to get the warning light to go out. He asked what he should do. Both him and I walked around the Jeep looking for the obvious - nail etc.. Nothing was found, I advised him to take it in to a service center and have them check the tires- a slow leak they could patch it.
He dropped the car off- they called him back and explained that they had found a nail in the tire. He walked over to discuss this and they asked him to keep the Jeep there overnight and that they would order a new tire because it was on the side wall. My son called me and asked if he should do that.
I looked at the nail that was left in it. It was one that was sticking out 2" and about 4" down from the valve. I was extremely disappointed in the fact that they would do that as that nail was as obvious as can be! I called Sears to speak with the manager and got an assistant manager. He disagreed with me then suggested that I come in to look at the cameras. That it would have to be next week!
After a few choice words we hung up. He then called me back to tell me that the reason we didn't see it was because it was a right rear tire and that it originally was thought to be the front drivers tire- which nothing was said of that nor mentioned on the work order or discussed with my son!
I've been battling an intermittent overheating problem and figured I would drop off my car to be looked and hopefully fixed by the time I get off of work I also work in the mall. I told the gentleman on the phone that I would call him back in 5 minutes since I was at work. I call back and nobody answers so I left a message telling them to go ahead with the work.
About 10 minutes before the shop closed I received a call saying that I had called his bosses phone and that they just received my message and the work wouldn't be done until the next day. At this point I'm frustrated and I just want my car fixed. A few hours later my car was ready for pick up. Within about 10 minutes of driving home, my cars begins to overheat. I am now furious. I'm not a mechanic but, I prefer to do most of my own work and knowing that I just overpaid for a simple thermostat job that was not done properly makes matters worse.
The Gentleman behind the counter said they would take another look at it. I receive a call a little while later and I gave them a list of all the parts of the cooling system that I had replaced myself. A new radiator cap, ECT Sensor, and coolant overflow hose. Finally, I receive a phone call telling me that they had replaced the ECT sensor for free and that the one that I had put in was incorrect and my car has not overheated.
When I arrived to pick up my car the mechanic that had been working on it said that with the new ECT sensor that they put in the temperature gauge inside of the car shows that's the car is getting hot but in reality it is not and insists that my instrument cluster must be broken. On my drive home the gauge went well past the red zone and shaking within 5 minutes of driving! When I got home I check to see if there was any bubbles in my coolant and I didn't see any, so I figured I didn't have to worry about the worst case scenario, a blown head gasket.
I ended up ordering a new ECT sensor directly from Subaru and installed it myself. And what do you know, the temperature gauge inside the car did not go into the red zone until almost 20 minutes of driving. The problem is obviously not an electrical issue.
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Called again from my fiance's phone about an hour later and no answer. I found the email for the Market leader and told him the experience I've had with the company and ask that we have the mechanics install a genuine Subaru thermostat or a full refund. I receive an email from the market leader stating that the mechanics will be able to install the Subaru thermostat. I had an appointment with the shop at 8 A.
Later that day I walked over to the auto Center from work roughly an hour before the auto center closed, I never received a phone call that the car was done. Luckily my car was done and sitting outside. I start my car up and I hear gurgling coming from the front of the car, that's not a good sign, as they either didn't burp the cooling system or, they didn't burp the cooling system properly. About 15 minutes into my drive home the temperature gauge starts to creep up again and eventually hits the red zone. Fearing the worst, I check the coolant and it's bubbling.
They also overfilled the coolant. I spent an hour burping the system myself and the bubbles never stopped. I now have to take it to the dealership to get a leak down test and hope it's not a blown head gasket. I'll admit, I made a mistake, and that mistake is taking my car to Sears Auto. Do yourself a favor and go elsewhere. Better yet, save yourself some gray hairs and money, do the work yourself. Thank you, Thank you, Thank you I said this many times because it is such a thankless job when you have to give people the news about car repair.
This shop does such a really good job and it's really evident because of all the reoccurring business they receive. Thank you all for making my experience a good one each time I bring my company vehicle to be serviced at 95th St, Chicago Ridge, IL After 3 hours my car had not moved so I requested my keys to go elsewhere for the brake job, tire rotation and wheel balance. The two service writers instructed me to walk through the shop area to get my keys to my vehicle from the mechanic. Very unprofessional and little regard for customer safety.
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I will never shop at Sears again! My daughter's getting ready to drive off to college, she takes her car to Sears in Glendale, California to get her oil changed in her car. She waits over an hour pays the bill drives home parks the car. She leaves with her mother in a different car to do some final shopping.
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The next day we pack her car at 6am. I check the oil to make sure they filled it to the top of the dipstick. The oil was black like they never change the oil. She has to leave that day to go back to college so I no long have that car at home. I go to the Sears automotive department that morning to let them know I don't believe they change the oil in my daughter's car or maybe they change the oil but not the filter because there is no way the car's oil should be black driving it back home 4 miles.
The rep at the counter said the manager wasn't there and she would call me when she got in that day. I never received a phone call.
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I called the next day at he said the manager had already left for the day and that they checked the video and the oil had been changed. I said I don't believe that and I wanted to see the video and still wanted to talk to the manager. It has been more than a week and I have yet to hear from anyone at Sears. So beware. Check your oil before you leave Sears.
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Ask for your old parts on any auto repairs even if you don't plan to take the parts with you, just to inspect. In this case if Sears had change her oil and had a video of their service department doing the work you would think they would not only be willing to show me the video but the manager would have been willing to call and defend the work of her employees. This seems to be a rip off don't trust them. Once again check your oil before leaving. Because it was delayed I contacted Sears via Chat. I advised her that there is No updated delivery date on the website nor did I get an email from anyone to advise me that delivery of the item would be delayed for 3 weeks.
I advised her that this is very poor communications and bad customer service. I checked my account several days thereafter and there is no such credit on my Rewards account as promised. Another failed promise to this long-time customer. This will be my last purchase with Sears Online or In store.
Goodbye Sears. No wonder you are closing stores. I went to Sears Auto for Oil Change. They give me a coupon. Rest of the time I did walk in mall, read some books at Book a Million, ate some sample at food court. Oil change at Sears was a fun I bought a wheel alignment for Sears from Groupon. One of the requirements set forth by Groupon was to make an appointment online. I scheduled an appointment at the Chicago Ridge location and arrived on time, but Sears didn't honor or value my appointment time well beyond an hour or so.
I canceled the wheel alignment at Sears and got a refund from Groupon. This Sears is poorly mismanaged and has unprofessional employees: Eric, Amanda, etc. Made an appointment online, got a confirmation reply, and I arrived on time. Was told by Greg, "Mechanic will finish up on a prior customer, but your car is next. Your service takes over an hour, so expect an hour and a half to 2 hours.
One star for not honoring appointment time. No manager available. Called Sears Customer Care and was told that they can't accept a complaint from me because I did not pay for service. They told they can only do synthetic oil change for my car, I was okay with that.
I checked my engine oil after 2 weeks and realized that they didn't change the oil at all. Can someone suggest what is the best way to complain about this fraud. Manager is not courteous and accommodating. And when you come back to the auto center waiting area during or after hours, you don't know whom to approach and the workers whom you dealt with are gone for the day.
I think there is no coordination among them. Sears Auto left off my oil cap, and I drove the car not know the oil was draining out all over my engine, until I saw it puddled on my driveway. When I took it back to Sears Auto, they were apologetic and took full responsibility, as they had it on video where the tech left it off when he was doing my oil change. They immediately got a claim with their insurance company, Sedgwick. It has been a nightmare dealing with Sedgwick. The rep will not return my call.
I was told by Sears Auto to not drive the car, so I footed the expense of a rental car for a week, while I waiting on Sedgwick Insurance to return my call. I will contact my Insurance commissioner and file with the BBB. I was told that it would take 2 hours to do the work on my Jeep, replace the rear shocks. I checked and after an hour nothing was being done.
Then when I check again an hour later they had taken my Jeep and parked it in a corner. I asked the service writer if it was done? He looked out and said he would check. He came back and said just to give him another 45 mins that he would get it done right away. Not what I want a mechanic having to hurry and get a job done that way. I don't think they wanted to work on my Jeep as it didn't pay as well as doing some of the other work. I think I will close my Sears C. I am not sure what to think about them.
On one hand, they did a decent job, and retained professional attitude. On another, they tried to save on oil, and replaced only a bare minimum on my vehicle. I had to add a whole quart of fully synthetic oil afterwards myself. The worst store manager at the White Plains location - First of all was rude letting me know that even though I had an appointment it would be 3 hrs. It's not about the fact it was 3 hrs but about how he said it. Then proceeded to overcharge me for tire rotation. He refused to relent to the fact that he was charging me for tire removal and change instead of a simple rotation.
I have been charged for a simple rotation on many different occasions at Yorktown which is now closed and expected the same at White Plains. I was already there for an appointment and he pretty much held me hostage by refusing to acknowledged he was using the wrong code. The rudest manager I have encountered. Was rude to other customers too - Pretty much telling one customer that she should get a translator even though she spoke very good English.
She pretty much told him off too. My husband showed up to our appointment that was scheduled when I bought tires online and was told we did not have an appointment and they would not put our tires on! Also was told that he could not cancel our order, we would have to do it ourselves When asked if we could speak to a manager, was told very rudely by a "fill-in" we were never told his name, just repeated times that he was from an Alpharetta store that had just closed , that the manager was not there because he was moving, all the while rolling his eyes about it!
Ridiculous excuse for customer service!!! You have lost a repeat customer. We have gotten tires and services here many times before No wonder Sears stores are closing left and right if this is the norm!! My car broke down on 25th April and the engine would not start. I learnt from another auto repair shop that the engine had seized due to no oil and will require replacement.
My car is a Toyota Camry and is at miles and has been maintained well. Also, Sears Auto had carried a multipoint inspection and found that engine oil was good and there were no wear and tears. Moreover, they changed the oil filter. My complaint is that Sears Auto had failed to find and report to me that there was damage to the engine oil unit and did not put an oil filter when they charged me for the same.
This led to the engine seizing and breaking down. Their insurance company Sedgwick , as expected, denied the claim stating that there was no oil filter. Had they checked the final invoice and multi inspection report they would have found that Sears Auto had replaced and charged the oil filter and given a green light to Engine Oil just 2 weeks before the incident.
Now that they have left me stranded without a car, I have no option but to pursue alternate routes to get their attention. After so many attempt found a manager name Javier at Valley Stream Auto center who called different location, found my matched tire and help me resolve the issue. Thanks Javier for your help.
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The worst customers service and follow up. All staff are very rude and not pay attention to the customers properly. I would not recommend anyone to go to this place for Auto services. They charged too much for the Tires but don't provide quality of service. We'll let you know when your Groupon Bucks are ready to be applied to your next Groupon deal.
Paste the code into the "Promo Code" box on the checkout page, then hit "Apply" to save on your qualifying purchase. Discounts will automatically appear on the store page. Click the "Shop Now" button to start your order. Print out your coupon, or bring it up on the Groupon app, and present it to the cashier. Shop searsautocenter. Share these coupons. See sale. Expired Coupons Recently expired coupons sometimes still work, so feel free to give these a try.
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Print this coupon. Are you looking for exclusive Sears Auto Center offers? These Groupon coupons and promo codes are the solutions to your quest, and they can help you shop for amazing Sears' products and services at the lowest possible prices. The auto center of Sears specializes in offering a wide range of auto parts and services, which are designed to ensure that your car is running at peak condition whenever you are using it.
Sears started out as a mail-to-order department stores chain, but it expanded over the years to include other products, from insurance services to entertainment, clothing, appliances, arts, and many others. The Sears Auto Center brand was launched as part of Sears' expansion and diversification.
It was established in when the brand opened its first auto center in Chicago. Since then, it has grown tremendously, rising to become one of the most trusted auto services company in the US. The brand owns several auto stores that are located throughout the US. However, you can also access the services and products they sell through their online outlet, searsauto. Use the 'Find a Store' feature on the site to find the nearest Sear Auto Center store and book an appointment for any of the auto services offered. While on the site, be sure to also take a look at the 'Offers' section, where you can find a cache of goodies from the company: coupons, discounted sale prices, and exclusive offers.
Use these goodies to get lower prices on all of the purchases made on the store. You can also find great deals that you can use at any one of the Sears Auto Center physical stores when you are getting your car serviced. For maximum savings, be sure to combine all these deals and offers with Sears Auto Center coupons and promo codes offered by Groupon. How to Get Groupon Bucks from Coupons. Make a Purchase Use coupons on the merchant's site to make a purchase and get Groupon Bucks.